Privacy Policy

The Man Cave respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how The Man Cave (“The Man Cave,” “we,” “our,” or “us”) collects, uses, discloses, retains, and protects personal information when you:

Visit our website;
Contact us;
Book or inquire about an appointment;
Purchase or receive our services;
Subscribe to communications or promotions;
Apply for a position or chair at The Man Cave; or
Otherwise interact with our business.

By providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information.

1. Personal Information We Collect

“Personal information” means information about an identifiable individual. Depending on how you interact with us, we may collect the following information.

Contact and Identification Information

This may include your:

Name;
Email address;
Telephone number;
Mailing address; and
Preferred method of communication.

Appointment and Service Information

When you book or inquire about a service, we may collect:

Your requested service;
Preferred barber or service provider;
Appointment date and time;
Service history;
Grooming preferences;
Appointment notes;
Information about cancellations, rescheduling, or missed appointments; and
Feedback about your experience.

Please avoid providing sensitive medical or personal information unless it is reasonably necessary for us to safely deliver the service you requested.

Transaction Information

When you make a purchase or payment, we may collect information such as:

The services or products purchased;
Transaction date;
Amount paid;
Payment status;
Discounts or promotional codes; and
Limited payment information provided to us by the payment processor.

Payment card information may be collected and processed directly by a third-party payment provider. We may not receive or store your complete payment card number.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

Internet Protocol address;
Browser and device type;
Operating system;
General geographic region;
Pages visited;
Date and time of access;
Referring website;
Links or buttons selected;
Cookie identifiers; and
Website interaction and performance information.

Communications and Marketing Information

We may collect:

Messages submitted through our website;
Email, telephone, or social-media communications;
Communication preferences;
Newsletter or promotional subscription choices; and
Records of your consent or unsubscribe requests.

Employment and Chair Application Information

When you apply to join The Man Cave, we may collect:

Your résumé or portfolio;
Employment and educational history;
Professional experience and qualifications;
Licences or certifications;
References;
Availability;
Social-media or professional profile information you provide;
Interview notes; and
Other information relevant to evaluating your application.

Please do not include sensitive identification numbers, banking information, or unnecessary medical information in an application.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you contact us, complete a form, book an appointment, make a purchase, or apply to join our team;
Automatically through cookies and similar website technologies;
Through booking, payment, communications, or website service providers;
Through social-media platforms when you communicate with us through those platforms; and
From other sources where you have authorized the disclosure or where collection is otherwise permitted by law.

3. How We Use Personal Information

We may use personal information to:

Respond to questions and service inquiries;
Schedule, confirm, manage, and complete appointments;
Send appointment reminders or service-related notices;
Process purchases, deposits, refunds, and payments;
Maintain customer and service records;
Personalize and improve your experience;
Provide customer support;
Administer promotions, loyalty programs, or special offers;
Request and respond to reviews or feedback;
Operate, maintain, secure, and improve our website;
Understand how visitors use our website;
Detect and prevent fraud, misuse, security incidents, or technical problems;
Send promotional communications where permitted by law;
Evaluate employment, barber, or chair applications;
Manage our business and maintain appropriate financial and operational records;
Establish, exercise, or defend legal rights;
Comply with legal, regulatory, insurance, and accounting requirements; and
Fulfil other purposes identified when the information is collected.

We will not use personal information for a materially different purpose without obtaining additional consent where required.

4. Consent and Your Choices

We collect, use, and disclose personal information with your consent, unless consent is not required or collection is otherwise permitted by law.

Consent may be provided:

In writing;
Electronically;
Verbally;
Through an action such as submitting a form or booking an appointment; or
Through another method appropriate to the circumstances.

You may withdraw your consent, subject to legal, contractual, or operational restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or respond to a request.

5. When We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including providers of:

Website hosting and maintenance;
Online booking and scheduling;
Payment processing;
Email, text-message, and appointment communications;
Customer relationship management;
Website analytics;
Data storage and backup;
Marketing and advertising;
Accounting, insurance, and professional services; and
Cybersecurity and fraud prevention.

These providers are authorized to use personal information only as necessary to provide their services to us or as otherwise permitted by law.

We may also disclose personal information:

With your consent or at your direction;
To comply with a subpoena, court order, or other legal requirement;
To respond to lawful requests from law-enforcement or government authorities;
To investigate suspected fraud, security incidents, or unlawful activity;
To protect the rights, safety, or property of The Man Cave, our customers, employees, or others;
To collect an outstanding debt or enforce an agreement;
In connection with a proposed or completed sale, financing, restructuring, or transfer of all or part of our business; or
Where otherwise required or permitted by law.

The Man Cave does not sell or rent personal information to third parties.

6. Third-Party Booking and Payment Services

Our website may connect you to an external booking, payment, or service platform. Information submitted directly to that provider is handled according to the provider’s own privacy policy and terms.

We encourage you to review the provider’s privacy practices before submitting personal or payment information. The Man Cave is not responsible for the privacy practices, security, or content of independently operated third-party services.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep the website operating properly;
Remember settings and preferences;
Understand website traffic and usage;
Diagnose technical issues;
Measure the effectiveness of advertising or promotions; and
Improve website performance and visitor experience.

Some cookies are necessary for the website to function. Other cookies may be provided by analytics, advertising, booking, embedded-content, or social-media providers.

You can adjust your browser settings to block or delete cookies. Disabling cookies may cause parts of the website or certain booking features to function incorrectly.

Where required, we will provide an appropriate cookie-consent mechanism.

8. Marketing Communications

With your consent or where otherwise permitted by law, we may send you information about:

Services;
Promotions;
Events;
Availability;
New offerings; and
Other updates from The Man Cave.

You may unsubscribe by using the unsubscribe option included in an electronic message or by contacting us.

Even after you unsubscribe from promotional communications, we may continue to send messages necessary to manage an appointment, transaction, customer-service request, or other existing business relationship.

9. Social Media and User-Submitted Content

When you interact with The Man Cave through a social-media platform, the platform may collect and process information according to its own privacy policy.

Comments, reviews, photographs, or other information that you post publicly may be visible to others. Please avoid publishing personal information that you do not want made public.

We will obtain permission where appropriate before using an identifiable customer photograph or testimonial in our marketing materials.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected;
Provide services and manage customer relationships;
Meet legal, tax, accounting, insurance, and regulatory requirements;
Resolve disputes;
Enforce agreements; and
Maintain legitimate business records.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

11. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our care.

These safeguards may include:

Access restrictions;
Password and account controls;
Secure website connections;
Software updates;
Data backups;
Service-provider assessments;
Staff confidentiality requirements; and
Procedures for responding to suspected privacy or security incidents.

No system or method of electronic transmission is completely secure. Although we take reasonable precautions, we cannot guarantee that information will never be lost, accessed, used, or disclosed without authorization.

Where required by law, we will notify affected individuals and the appropriate authorities of a privacy breach that creates a real risk of significant harm.

12. Storage and Processing Outside Canada

Some service providers may store or process information outside Ontario or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

We take reasonable steps to select providers that maintain appropriate privacy and security protections.

13. Accessing or Correcting Your Information

You may request:

Confirmation of whether we hold personal information about you;
Access to personal information under our control;
Information about how your personal information has been used or disclosed; or
Correction of information that is inaccurate or incomplete.

We may need to verify your identity before completing a request.

Access may be restricted where permitted or required by law, including where disclosure would reveal personal information about another person, confidential commercial information, or information protected by legal privilege.

We may retain certain information where required for legal, accounting, security, or legitimate business purposes.

14. Children’s Privacy

Our website and online services are not designed to knowingly collect personal information directly from young children without the involvement of a parent or legal guardian.

Where a minor receives services from The Man Cave, we may request the involvement or consent of a parent or guardian where appropriate or required by law.

A parent or guardian who believes that a child has submitted personal information without appropriate authorization may contact us to request that the information be reviewed or removed.

15. External Websites

Our website may contain links to websites or services operated by third parties.

The Man Cave does not control these third parties and is not responsible for their privacy practices, content, or security. Accessing a third-party website is subject to that third party’s policies and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

Our services;
Our website;
Our service providers;
Our information-handling practices; or
Applicable legal requirements.

The updated version will be posted on our website with a revised effective date. Material changes may also be communicated through an additional notice where appropriate.

17. Contact Us

Questions, concerns, complaints, and requests concerning personal information may be directed to:

Privacy Officer
The Man Cave
54 Peterborough Ave
Toronto, Ontario M6H 2L1
Telephone: (437) 838-2554

You may also contact us through the Contact page on our website.

Please include enough information for us to understand and respond to your request, but do not submit sensitive identification or financial information through a general website form.